National Lending Manager (Residential) at IGrow Wealth Investments

• Are you a Residential Loans expert in the bond origination sector with great leadership qualities? As National Lending Manager, you will be responsible for providing strategic leadership, operational guidance, and ongoing support to the national network of Bond Consultants and the Home Loans Administration Support team (Conversion Specialists). Your role is to drive excellence in residential home loan origination, strengthen consultant performance, and ensure best practices are implemented throughout IGrow Home Loans.
• You will play a key role in the recruitment, onboarding, and development of Bond Consultants, helping them grow their business through effective relationship management, improved conversion rates, and strong agent engagement. In addition, you will provide oversight to ensure that all operational activities are carried out with accuracy, compliance, and exceptional client service delivery.
• If you’re ready to contribute at both a strategic and operational level, we want to hear from you!

To qualify for this position, you need:

• Matric.
• Minimum 5 years’ experience in residential home lending, mortgage origination, or property finance at a senior level (experience within a Bond Origination company preferred).
• Strong understanding of residential property lending and end-to-end bond origination processes.
• Exposure to commercial lending will be highly advantageous.
• Proven ability to lead and develop teams, driving performance and efficiency.
• Solid knowledge of banking policies, lending regulations, and property market trends.
• Excellent relationship-building and communication skills across internal and external stakeholders.
• Strong business acumen with a track record in strategic and operational delivery.
• Ability to travel nationally as required.
• Self-motivated, adaptable, and results-oriented.

Duties and responsibilities include, but not limited to:
Strategic Leadership & Development:

• Provide national leadership and guidance to Bond Consultants and Conversion Specialists.
• Support the recruitment, onboarding, and development of Bond Consultants and support roles, ensuring they are equipped for success.
• Drive consultant performance through mentoring, business planning, and results-based coaching.
• Collaborate with senior management and stakeholders to identify growth opportunities and implement strategic initiatives.

Market Knowledge & Business Development:

• Stay informed of industry trends, lending policy changes, and banking requirements that impact business operations.
• Equip consultants with skills and insights to strengthen agent relationships, build consistent pipelines, and improve conversion ratios.
• Identify new business opportunities and contribute to overall market growth strategies.

Oversight of Bond Consultants:

• Oversee nationwide Bond Consultant performance, ensuring due diligence, accurate documentation, and full compliance.
• Monitor activity related to new business generation, client engagement, and pipeline management.
• Enforce compliance with all company policies including POPIA, exclusivity agreements, and conflict-of-interest protocols.
• Support consultants in achieving conversion and performance targets, ensuring consistent professional standards.

Oversight of Conversion Specialists (Home Loans Administration Support):

• Provide operational guidance to the Home Loans Administration Support team to ensure proper processes, compliance, and high-quality client service delivery.
• Monitor daily operations, including application submissions, bank follow-ups, escalation management, and appeals.
• Ensure accurate system updates and application processing in line with service standards.
• Assist in optimizing efficiency between the origination and administrative functions to improve turnaround times and conversion success.

Cross-Functional Training & Engagement:

• Conduct internal knowledge-sharing sessions and events across IGrow divisions to enhance property lending awareness.
• Deliver workshops and presentations to sales teams, estate agents, attorneys, and developers to strengthen external relationships and reinforce IGrow’s market position.
• Promote professional standards, client care, and IGrow’s value proposition across all training and engagement platforms.