Manager: Transactional Investigations at Nedbank

Job Purpose

• To manage and lead a team of investigators and specialists to deliver forensic and fraud risk services to mitigate fraud and reputational risk; criminal liability and to ensure regulatory compliance.

Job Responsibilities

• Build and maintain relationships with key stakeholders through regular engagements.
• Ensure increased awareness of the impact of fraud and regulatory risks by sharing information, knowledge and collaborating across teams within Group Financial Crime and Forensic Services (GFCFS) and other stakeholders.
• Manage and deliver on stakeholder expectations.
• Ensure services delivered to requirement.
• Ensure allocation is prioritised, sufficient resources allocated and clear accountability, direction and guidance provided.
• Manage investigations by monitoring cases allocated to investigators, including performance.
• Ensure suspicious transactions are reported within required timelines.
• Enable successful arrest and/or prosecution by the SAPS by ensuring affidavits submitted to the South African Police Services (SAPS) are accurate and meet the required quality standards. (where applicable)
• Vet completed investigation reports.
• Manage the “close-out” process of investigations.
• Ensure transformational targets are met.
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Address issues raised in culture surveys to improve results.
• Deliver a worldclass service through client service culture.
• Achieve operational excellence.
• Add value to the business by generating innovative ideas.
• Manage performance of team members by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
• Motivate team members to perform and contribute to the success of the business by creating an environment of teamwork and participation in decision making processes.
• Ensure an environment for optimal performance.
• Maintain a high performing team by identifying talent pool through career conversations and developing talent retention programmes.
• Embrace the Nedbank vision and values by leading by example.
• Provide input into GFCFS  strategy and annual business plans.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Ensure agreed targets are met and that hours are accounted for and billed as per transfer pricing agreement with stakeholders.

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) – preferred, not essential

Preferred Certifications

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) – preferred, not essential 

Minimum Experience Level

• 5 – 8 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and more than 3 years experience in managing a team.

Technical / Professional Knowledge

• Business administration and management
• Employee engagement methodologies
• Fraud investigation methodology
• Governance, Risk and Controls
• Legal Risk and practice management
• Relevant regulatory knowledge
• Service level agreements
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Resource allocation principles

Behavioural Competencies

• Aligning Performance for Success
• Earning Trust
• Building talent
• Guiding Team Success
• Building partnerships
• Driving for Results