Manager: Broker Services and Franchise (Centurion) at AVBOB South Africa

Description

• We are looking for an experienced Broker and Franchise Manager to join our team and take charge of growing and supporting our broker and franchise distribution channels.
• In this pivotal role, you will be responsible for developing strategies that drive business growth, ensuring compliance, and managing key relationships to achieve business objectives. If you’re a strategic thinker with a proven track record in sales, franchise development, and team leadership, we’d love to hear from you!
• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

Broker & Franchise Strategy Development & Implementation

• Collaborate with senior management to develop and execute a comprehensive broker and franchise strategy aligned with the company’s goals.
• Design operational strategies to attract, onboard, and retain suitable brokers and franchises.
• Set KPIs for growth, including broker recruitment and business volume targets, and monitor progress.

  Broker & Franchise Support & Engagement

• Develop processes in collaboration with internal teams (ICT, Insurance Operations) to provide seamless support to brokers and franchisees.
• Create and maintain a comprehensive broker and franchise policy manual and ensure compliance.
• Strengthen relationships with distribution teams to ensure maximum market reach and minimize channel conflicts.

Sales Growth & Market Expansion

• Design growth strategies and tracking mechanisms to achieve sales targets.
• Identify new market opportunities and implement expansion strategies for brokers and franchises.
• Develop sales and marketing budgets and work closely with Broker Area Managers to resolve issues and maintain strong relationships.

Franchise Development

• Lead the development and execution of a franchise growth strategy, identifying potential franchisees and managing the sales process.
• Provide guidance and support to new franchisees, ensuring alignment with operational standards and brand guidelines.
• Represent the company at industry events to promote the franchise opportunity and enhance brand visibility.

Broker Development and Training

• Collaborate with the Learning & Development team to create broker training programs that enhance industry knowledge and business skills.
• Develop mentorship programs and ensure brokers receive ongoing support from Area Managers and Broker Consultants.
• Foster a strong relationship with brokers, ensuring their continued development and engagement.

Compliance and Risk Management

• Regularly evaluate broker and franchise remuneration models and recommend improvements.
• Implement compliance controls to ensure brokers are properly licensed and adhere to regulatory requirements.
• Monitor brand standards and ensure all marketing and advertising materials are compliant with corporate identity guidelines

Departmental and People Management

• Manage and mentor a high-performance team of Broker Area Managers, ensuring they achieve sales targets and adhere to compliance standards.
• Foster a culture of continuous learning, development, and high performance within the team.

Client Relationship Management

• Build and maintain a network of industry contacts to bring new opportunities into the business.
• Develop and execute external communication and marketing programs to engage brokers and promote the company’s brand

Requirements

• Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
• FAIS compliance (Must be registered as a Key Individual with the FSCA).
• RE 1 certification.
• Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
• Proven experience in sales strategy development, franchise management, and broker relationship management.
• Strong knowledge of insurance legislation, compliance, and governance within the insurance sector.
• Demonstrated ability to develop and execute broker development programs and training initiatives.
• Experience with risk management, compliance controls, and brand standards within the industry.
• Leadership experience in managing teams, fostering a high-performance culture, and driving business growth.
• Strong analytical, planning, and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to build and maintain strategic relationships with brokers, franchisees, and industry stakeholders.
• Strong knowledge of sales growth strategies, market expansion, and client relationship management.
• Proficiency in Microsoft Office and CRM tools.