Manager: Account Maintenance (10514) at The South African Revenue Service (SARS)

Job Purpose

•  To ensure the effective and efficient planning and execution of Large Business & Internal Client Account Management activities to regulate taxpayer compliance and maximise tax revenue collections, thereby ensuring practice integration and operational implementation through the achievement of Account Maintenance objectives.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s Degree/ Advanced Diploma (NQF 7) AND 8-10 years’ experience in an account maintenance or relationship management environment, of which 3-4 years at junior management level.

ALTERNATE:

• Senior Certificate (NQF 4) AND 15 years’ related experience in an account maintenance or relationship management environment of which 3-4 junior management level.

Job Outputs:

Process

• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure delivery of accurate accounts in so far as allocation of exception payments.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Ensure timely resolution of referred queries per SARS Service Manager to account maintenance to enable positive taxpayer experience.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Manage and facilitate timely resolution of all payment stopper including debt equalisation.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standard and procedures to ensure tactical implementation.
• Provide periodic reports on performance against plan &progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective service, solve problems and achieve objectives.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Attention to Detail
• Problem Solving and Analysis
• Respect
• Trust
• Fairness and Transparency
• Honesty and Integrity

Leadership Competencies

• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurture Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Analysis and Interpretation of Financial Statements
• Business Acumen
• Effective Business Communication
• Financial Acumen
• Financial Analysis and Reporting
• Financial and Performance Reporting
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Query Resolution
• Service Delivery
• Tax Knowledge

Method of Application
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