Company: Ozow
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Qualification: Matric
Experience: 3 years
Location: Western Cape
City: Cape Town
Field: Customer Care
Job Title: Live Support Consultant (customer Support Consultant)
- As a Live Support Consultant at Ozow, you’ll be the frontline of our customer service, ensuring a top-notch experience. You’ll resolve issues, provide accurate information, and foster strong relationships.
- Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
- If you’re a passionate problem-solver with a customer-first mindset, we invite you to join our team.
Requirements:
- Grade 12 (Matric) or relevant equivalent
- Available to work 24/7 Shifts
- Knowledge of the Payments Landscape in South Africa
- 3+ Years customer experience within an international support center
- 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
- 2+ Years working in a Card Payment environment is advantageous to have
- Intermediate computer Literacy
- Excellent written and verbal communication skills
- Previous experience working on Salesforce (Advantageous)
