Live Support Consultant at Ozow

What to expect:

• As a Live Support Consultant at Ozow, you’ll be the frontline of our customer service, ensuring a top-notch experience. You’ll resolve issues, provide accurate information, and foster strong relationships.
• Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
• If you’re a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements:

• Grade 12 (Matric) or relevant equivalent
• Available to work 24/7 Shifts
• Knowledge of the Payments Landscape in South Africa
• 3+ Years customer experience within an international support center
• 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
• 2+ Years working in a Card Payment environment is advantageous to have
• Intermediate computer Literacy
• Excellent written and verbal communication skills
• Previous experience working on Salesforce (Advantageous)

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

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