Company:
Sanlam Group
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Experience: 3 years
Location: Western Cape
Province: Bellville
Field: Customer Care
What will you do?
- The core focus of this role is generating quality sales opportunities for the Distribution channels.
Key responsibilities for this role are;
- Achieve the minimum production norms & targets set
- Quality outbound calls to clients with the aim of creating quality sales opportunities
- Adhere to the quality standards of the Sanlam Direct CCC
- Record client information and requests on the Sentrix system
- Handle and appropriately refer customer complaints and objections
What will make you successful in this role?
Qualification & experience
- Matric (or equivalent qualification)
- Call Centre experience (Outbound would be an advantage)
- Previous financial services experience will be advantageous
- Minimum 3 years Call Centre experience
Knowledge and skills
- MS: Office (Excel, Word, PP, Outlook)
- Knowledge of Sentrix
Core Competencies
- Cultivates Innovation
- Client Focus
- Drives Results
- Collaborates
- Flexible and Adaptable
Personal Attributes
- Plans and Aligns
- Communicates Effectively
- Action Orientated
- Optimising Work Processes
- Treating Customers Fairly
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