Lead: Strategic Projects and Business Optimisation at Capitec Bank

September 8, 2025, 5:51 PM

Purpose Statement
nTo contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:

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• Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation

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• Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence

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• Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering

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• Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind

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• Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

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Experience
nMINIMUM:

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• Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment

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• Proven experience in the development of new business cases/concepts/ideas

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• Proven experience in building and managing business / partner relationships

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• Proven experience in converting strategy into impactful business outcomes

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• Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management level

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IDEAL

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• 5+ years’ experience in financial services/consulting/contact centre

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Qualifications (Minimum)

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• Honours Degree in Commerce or Business Management

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Qualifications (Ideal or Preferred)

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• Masters Degree in Business Administration

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Knowledge
nMINIMUM:

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• Understanding of Financial Services products and services

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• Commercial business knowledge 

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• ‘Start up’ type techniques and processes 

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• Applying innovative and creative concepts into a practical commercial environment

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• Business research techniques and models

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• Strong Excel, Word, PowerPoint and Outlook capabilities

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• Basic understanding of relevant legislation

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• Data and analytics

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IDEAL:

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• In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)

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Skills

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• Interpersonal & Relationship management Skills

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• Management skills

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• Problem solving skills

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• Researching skills

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• Strategic Thinking Skills

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