Kids Club Attendant (Cape Town) at Sun International

Job Purpose

• The Kids Club Attendant will be responsible for providing a safe, nurturing and engaging environment for children utilising the Kids Club facilities and services; offering them memorable experiences through structured activities and attentive care in line with Sun International standards and legislative requirements

Key Performance Areas

• Execute a diverse range of age-appropriate activities, programmes, services and events responsibly and within schedule
• Adhere to established SOP’s, regulations and policy to maintain operational compliance, operational efficiency and security (SHE, first aid, hygiene, clean-up, etc) and report non-adherence
• Monitor free play activities at the facilities to ensure overall safety and wellbeing of children
• Provide a high level of care to children in line with relevant standards and best practice methods (hygiene, nappy, changes, feeding, safety etc)
• Engage with guests and children in a welcoming manner, providing relevant introductions, explanation of services and facility, itinerary etc
• Communicate with guests, parents and various stakeholders on various services and packages (birthdays, groups, babysitting, progress updates etc)
• Stay informed on daily activity programmes, schedules, special requirements on a daily basis (shift briefings)
• Co-ordinate various programmes, activities and service offerings to ensure smooth delivery (group visits, parties, babysitting, transport pick-ups etc)
• Adapt programmes/activity when faced with unforeseen circumstances (weather, minimal attendance etc)
• Ensure registration processes are followed, complete and documents are stored accordingly (indemnity forms, guest preferences, invoicing etc)
• Maintain a clean and prepared facility as per departmental standards (floor, set-up, décor, supplies, hampers, registration, POS, stock, sound etc)
• Handle daily cash transactions and cash-ups in an accurate and procedural manner
• Check and confirm stock availability for various services and programmes on a daily basis and notify management on low stock
• Participate in monthly stock takes (complete stock sheets, recounts etc)
• Ensure all payments/balances are received at the completion of service and documented accordingly
• Upsell Kids Club facilities and service offerings at various touchpoints (events, engagements, character meet and greets etc)
• Deliver Kids Club brochures, events posters, daily programmes, flyers
• Propose new innovative ideas to enhance the service offerings at the various facilities
• Resolve customer queries and complaints and escalate where necessary 

Requirements

Education

• Grade 12
• First Aid Certificate

Experience

• 2-3 years’ experience in kids club/creche environment

Work conditions and special requirements

• Ability to work shifts in line with operational requirements
• Physically able and mobile to perform duties

Skills and Knowledge

• OE usage and storage
• Product Knowledge (facilities and activities)
• Proficient skills in MS Office Suite, Opera
• First Aid skills
• Arts & crafts skills
• Project co-ordination
• Proficient English written and verbal communication skills
• Financial Acumen
• IFS
• Upselling skills
• Knowledge and application of legislation relating to Safety, Health and the environment