Key Account Manager at Talksure Pty Ltd

Purpose of the Role

• The Key Account Manager is responsible for managing and growing strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role requires strategic planning, cross-functional collaboration, and the ability to deliver measurable results in a fast-paced digital and call center environment. The role also involves communicating with Executive Committee (Exco) members and overseeing cross-department coordination to identify key areas for development and improvement.

Key Responsibilities

• Develop and implement strategic account plans for key clients to drive app adoption, engagement, and revenue growth.
• Manage relationships with key clients and stakeholders, conducting regular business reviews and identifying opportunities for account expansion.
• Implement data-driven strategies to optimize account performance and consistently exceed user acquisition and revenue targets.
• Conduct strategic client meetings, understand business needs, and deliver tailored solutions or app offerings.
• Identify opportunities for partnerships, collaborations, and promotions to grow app visibility and downloads.
• Collaborate with Marketing, Product, and Customer Success teams to ensure alignment and integration of client feedback into app features and services.
• Communicate and report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
• Manage and coordinate all relevant departments to ensure seamless execution of client initiatives and app-related projects.
• Monitor market trends, competitor apps, and industry developments to inform account strategies and improve ROI.
• Analyze client accounts to identify key development areas and propose actionable strategies for growth and improvement.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• 3–7 years’ experience in key account management, digital account management, or strategic client management.
• Proven track record of driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical skills to interpret data and implement actionable strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Experience collaborating with product and marketing teams in a tech or app environment.

Skills and Competencies

• Strategic planning and execution.
• Client relationship management.
• Executive-level communication and reporting.
• Cross-functional collaboration and departmental coordination.
• Data-driven decision-making.
• Problem-solving and conflict resolution.
• Project and time management.
• Proficiency with CRM systems, analytics platforms, and reporting tools.