JOC Controller at Fidelity Services Group

• A vacancy exists for a Control Room Operator stationed based at the Rustenburg Branch. The position will report to the Senior Manager.  The main purpose of the position is to ensure Surveillance operations and report on it.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• PSIRA Grade C accredited and registered.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and understand when being taught how to use other software programs.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Knowledge and experience with Electronic Occurrence Book (EOB).
• Previous Monitoring Centre or Control Room experience advantageous.
• Contactable references.
• No criminal record.
• Own reliable transport.
• Rustenburg (Preference will be given to candidates residing in Rustenburg and surrounding areas).

Main Duties & Responsibilities (not totally inclusive):

• Establish and sustain effective risk management practices.
• Develop and maintain an efficient information network to support investigations of prioritised crime threats.
• Identify, assess, and mitigate crime-enabling factors within the operational environment.
• Ensure accurate and timeous incident reporting and communication.
• Support operational coordination and maintain situational awareness within the JOC environment.

Behavioural Competencies:

• Critical thinking and analytical ability
• Self-discipline and accountability
• Active listening and attention to detail
• Complex problem-solving skills
• Strong social awareness and interpersonal skills
• Excellent communication, planning, and organisational skills
• Ability to work independently and under pressure