Company:
Mr Price Group
Industry: Sales / Retail
Deadline: Not specified
Job Type: Full Time
Location: KwaZulu-Natal
State: Durban
Field: ICT / Computer
Job Description
- We are looking for a Temporary IT Support Tech to be a helping hand to our Mr Price Group head office users.
- Our technology support team consists of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills
Responsibilities
- Maintain the End User environment, ensuring device compliance and security
- Ensure first time resolution of all Incidents logged via the Service Desk within SLA
- Install software, operating systems and set up equipment for users
- Be proactive and innovative in the End User environment
- Identify trending issues and troubleshoot root causes of common or recurring problems
- Build relationships with users and provide excellent customer service
Qualifications
- A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
- IT Qualification OR MCSE/A+/N+ Certifications
- Being Apple Certified Support would be an advantage
- Valid driver’s license and vehicle
- Able to do rotational after-hours standby
- …PLUS at least of 3 years’ experience in a corporate IT environment with the below:
- Troubleshooting MS Windows and MAC iOS systems
- Image and provision end-user hardware
- Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
- Supporting a variety of security and business apps, i.e. anti-virus software, proxy services, device encryption software, etc
- Supporting IP telephony, video conferencing and AV systems
- Basic understanding of networking protocols
