Company:
Badger Holdings (Pty) Ltd
Industry: Insurance
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Western Cape
Province: George
Field: ICT / Computer
About the Role
- As the IT Support Technician, you will be the first point of contact for IT-related issues, providing Level 1 and basic Level 2 support. You’ll manage helpdesk tickets, assist with hardware/software setups, and play an active role in IT projects. Expect to work in a fast-paced, supportive environment where no two days are the same.
Key Responsibilities
- Provide Level 1 and basic Level 2 technical support to approximately 180 users across three regions.
- Manage and resolve incidents and service requests via the IT ticketing system, ensuring SLA compliance.
- Deploy, configure, and maintain hardware and software for end users.
- Monitor IT systems and escalate alerts or issues as needed.
- Support network, telephony, and remote access systems.
- Maintain IT asset inventory and lifecycle documentation.
- Assist with software deployment, patching, and compliance.
- Participate in IT projects and maintain accurate documentation.
Job Requirements
Key Requirements
- Grade 12 / National Senior Certificate.
- Relevant IT certifications (e.g., CompTIA, MCITP); MCSE or equivalent is advantageous.
- Experience supporting end-user devices, peripherals, and software in enterprise environments.
- Familiarity with ticketing systems, endpoint management tools, and ITIL processes.
- Basic knowledge of server technologies (Active Directory, DNS, DHCP).
- Proficiency in Microsoft Office, Adobe Reader, and web browsers.
- Strong troubleshooting, communication, and time management skills.
- Ability to work independently and collaboratively in a remote team.
- High attention to detail and commitment to confidentiality and data security.
