Investigator – (CSA) at Fidelity Services Group

• A position for an Investigator exists at the Midrand Office, reporting to the Investigations Manager for Governance, Risk and Compliance. The Investigator will be responsible for independently conducting investigations within the group. 

Experience, Requirements and Qualifications: 

• A formal relevant qualification would be advantageous. 
• Previous investigation experience is essential. 
• Ability to work independently or with minimal supervision. 
• Own reliable transport with a valid driver’s license. 
• Willingness and readiness to travel when required. 
• Valid passport. 
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet. 
• No criminal record or any pending cases. 
• Has a good command of the English language. 
• Understanding of the FSG environment would be advantageous. 
• Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc). 

Job Description: (not totally Inclusive) 

• Interviewing employees relevant to each case under investigation. 
• Gather all relevant evidence in a legal manner. 
• Work well with other role players like SAPS, FSG Legal department, claims department, people who conduct polygraphs, etc. 
• Responsible for ensuring investigation reports are accurate and supported by evidence. 
• Responsible for Filing, and Archiving. 
• Quality of own work. 
• Ensuring that investigations are completed within deadlines. 
• Responsible for the integrity of reporting. 
• Ensure all information is filed, updated and readily available as required. 
• Willingness to work overtime when necessary. 

Competencies Required  

• Presentation and communication skills. 
• Business writing and reporting. 
• Self-sufficiency. 
• Adaptability to different and difficult environments. 
• Problem solving skills. 
• Attention to detail. 
• Persuading and influencing 
• Business acumen. 
• Deadline driven. 
• Building Relationships. 
• Showing Resilience. 
• Observation skills.