Integrated Solutions (IS) Specialist (Pietermaritzburg) at AFGRI Equipment

Description

• To provide advanced technical support, guidance, and training to both internal teams and customers on John Deere technology solutions.
• The role focuses on enabling effective use of precision technology, ensuring data-driven uptime, and supporting continuous improvement in product performance and customer experience.

Requirements

Minimum Education / Training

• Grade 12 (Matric)
• Qualified Technician (Agricultural)

Minimum Work Experience

• Minimum of 5 years’ relevant experience after qualification, including exposure to management or supervisory functions
• Previous experience with John Deere Precision Technology (Agriculture, Construction, or Forestry) advantageous

Key Performance Areas

• Provide expert technical support to technicians and branch teams on John Deere precision technology and integrated systems through ExpertConnect.
• Diagnose and resolve complex issues related to precision guidance, telematics, and machine optimisation.
• Support proactive and predictive maintenance initiatives through systems such as JDLink, Expert Alerts, and Operations Center.
• Conduct internal and customer training to enhance digital literacy and technology adoption.
• Collaborate with Sales, Service, and Parts teams to demonstrate technology value and ensure seamless solution delivery to customers.
• Build and maintain professional relationships with customers to ensure satisfaction and long-term loyalty.
• Report on technical issues, recurring challenges, and improvement opportunities to drive continuous learning and operational efficiency.

Technical Knowledge / Competencies

• Strong understanding of John Deere product range and integrated technology solutions
• Advanced computer literacy (JDLink, Operations Center, diagnostic tools, and related applications)
• Excellent communication and coaching skills
• High digital dexterity and ability to train others
• Valid driver’s licence

Behavioural Competencies

• Customer-focused mindset
• Analytical thinking and problem-solving ability
• Initiative and accountability
• Willingness to travel and work extended hours as required
• Strong business acumen and teamwork orientation
• Commitment to self-development and learning

Closing date: 07 November 2025