INT VIP Account Manager at Sporty Group

About the role

• As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. 
• You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.
• The VIP Account Manager will collaborate with different internal teams across the business.

What you’ll be doing

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
• Providing  proactive support to VIP players, ensuring their needs are met promptly and effectively
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
• Responsible for analysing data and internal reporting
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
• Staying updated with industry information, policies, and regulations in the iGaming sector
• Ensuring data security

What you’ll bring

• Previous experience as an Account Manager within the iGaming industry
• Excellent communication and presentation skills
• Outstanding problem-solving skills with a proactive approach
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
• Strong drive to achieve and exceed targets
• Willingness to work weekends
• Fluency in English