Company: ADvTECH
Industry: Education / Teaching
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors
Experience: 1 year
Location: Western Cape
City: Cape Town
Field: ICT / Computer
Job Title: Ict Support
Duties and Responsibilities:
Desktop Support
- Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
- Logs and tracks calls using the incident and problem management database provided through the service desk
- Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
- Provide IT support to Staff, Students and Lecturers.
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Assists with set up and support for venues on campus or for training use
Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identified
Information Technology Administrative Functions
- Liaises with service providers on information technology equipment and maintenance thereof
- Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
- Administers and maintains software, as per the agreed software list
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orientates staff on the use of hardware and software
- Complies with the requirements of The Protection of the Personal Information (POPIA) legislation
Competencies required:
- Good interpersonal skills
- Good literacy and systems administration
- Time management and organisational skills
- Initiative and problem-solving prowess
- Strong communication skills
- Ability to cope in a pressured environment
Minimum Education Requirements:
- Minimum of a Higher Certificate
- Occupational Certificate Level 5 (NQF Level 5)
- A+/N+
Minimum Work Experience Requirements:
- Minimum of 1 year experience in ICT.
Special requirements:
- Driver’s license (where public transport does not permit) must be willing to work the required ICT shift structure working hours.
