Company: One&Only Resorts
Visit Website
Industry: Hospitality
Posted: Sep 8, 2025
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors
Experience: 4 – 5 years
Location: Western Cape
City: Cape Town
Field: Human Resources / HR
Job Summary
- To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.
Key Duties and Responsibilities
- Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
- Maintain a high level of personal service with all colleagues and suppliers of the business.
- Counsel employees objectively and impartially on employment issues and personal issues where required.
- Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
- Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
- Monitor and administer the Human Resources / Payroll software.
- Oversee the co-ordination and administration of employee performance reviews.
- Co-ordinate the annual salary increase and bonus process.
- Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
- Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort’s vision, mission and guiding principles.
- Implement corporate driven Human Resources initiatives.
- Implement and ensure on-going effectiveness of communication within the business.
- To manage and implement the policies and procedures required to ensure the business operates smoothly.
- To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
- Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
- Bring to management’s attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
- Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
- To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
- To provide an internal consultancy service to management on all employee relations matters.
FINANCIAL:
- Control the Human Resources budget ensuring that costs do not exceed budget.
- Sign off monthly payroll.
- Ensure departmental compliance with head count levels and operational requirements.
- Participate in financial review meetings.as required
- Ensure energy and costs saving measures for the department are implemented and evaluated.
HEALTH AND SAFETY:
- Ensure that Resort and statutory health and safety standards are maintained at all times.
- Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.
TRAINING AND DEVELOPMENT:
- In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
- In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
- Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
COMMUNICATION
- Ensure the constant flow of information through all areas.
- To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
- To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.
GENERAL
- To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
- To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
- Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
- To ensure disciplinary action is followed out within the guidelines of the South African labour law.
- Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
- To be fully conversant with the companies policies and procedures.
- To attend any meetings and training sessions as defined by management.
- To complete any reasonable request from Management.
- Attend the CCMA in representation of the Resort.
Skills, Experience & Educational Requirements
Must have:
- Tertiary qualification in Human Resources Management or related
- 4 – 5 years’ experience within a similar role
- Experience in administering Sage VIP and TrackTeck
- Desirable/ Beneficial
- Experience in SAP Success Factors
- Transformational/ Culture Management
Click here to apply
To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.
n
nn
Key Duties and Responsibilities
nn
nt
- Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
nt
- Maintain a high level of personal service with all colleagues and suppliers of the business.
nt
- Counsel employees objectively and impartially on employment issues and personal issues where required.
nt
- Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
nt
- Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
nt
- Monitor and administer the Human Resources / Payroll software.
nt
- Oversee the co-ordination and administration of employee performance reviews.
nt
- Co-ordinate the annual salary increase and bonus process.
nt
- Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
nt
- Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort’s vision, mission and guiding principles.
nt
- Implement corporate driven Human Resources initiatives.
nt
- Implement and ensure on-going effectiveness of communication within the business.
nt
- To manage and implement the policies and procedures required to ensure the business operates smoothly.
nt
- To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
nt
- Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
nt
- Bring to management’s attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
nt
- Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
nt
- To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
nt
- To provide an internal consultancy service to management on all employee relations matters.
n
nn
FINANCIAL:
nn
nt
- Control the Human Resources budget ensuring that costs do not exceed budget.
nt
- Sign off monthly payroll.
nt
- Ensure departmental compliance with head count levels and operational requirements.
nt
- Participate in financial review meetings.as required
nt
- Ensure energy and costs saving measures for the department are implemented and evaluated.
n
nn
HEALTH AND SAFETY:
nn
nt
- Ensure that Resort and statutory health and safety standards are maintained at all times.
nt
- Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.
n
nn
TRAINING AND DEVELOPMENT:
nn
nt
- In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
nt
- In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
nt
- Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
n
nn
COMMUNICATION
nn
nt
- Ensure the constant flow of information through all areas.
nt
- To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
nt
- To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.
n
nn
GENERAL
nn
nt
- To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
nt
- To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
nt
- Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
nt
- To ensure disciplinary action is followed out within the guidelines of the South African labour law.
nt
- Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
nt
- To be fully conversant with the companies policies and procedures.
nt
- To attend any meetings and training sessions as defined by management.
nt
- To complete any reasonable request from Management.
nt
- Attend the CCMA in representation of the Resort.
n
nn
Skills, Experience & Educational Requirements
nn
Must have:
nn
nt
- Tertiary qualification in Human Resources Management or related
nt
- 4 – 5 years’ experience within a similar role
nt
- Experience in administering Sage VIP and TrackTeck
nt
- Desirable/ Beneficial
nt
- Experience in SAP Success Factors
nt
- Transformational/ Culture Management
n
","datePosted":"2025-09-08","validThrough":"1970-01-01T00:00:00+00:00","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"One&Only Resorts","sameAs":"https://southafrica.jobsportal-career.com/","logo":"https://southafrica.jobsportal-career.com/wp-content/uploads/2025/09/92056OneOnly-Resorts.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Western Cape","addressLocality":"Cape Town","addressRegion":"Western Cape","postalCode":"1111","addressCountry":"ZA"}},"applicantLocationRequirements":{"@type":"Country","name":"South Africa"},"industry":"Hospitality","directApply":true,"hiringOrganizationWebsite":"https://southafrica.jobsportal-career.com/","applicationContact":"https://jobs.kerzner.com/job/Cape-Town-Human-Resources-Manager/732483422/?utm_source=southafrica.jobsportal-career.com","url":"https://southafrica.jobsportal-career.com/jobs/human-resources-manager-at-oneonly-resorts/","experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":60},"baseSalary":{"@type":"MonetaryAmount","currency":"ZAR","value":{"@type":"QuantitativeValue","minValue":45571,"maxValue":72698,"unitText":"MONTH"}}}