Human Resources Manager at One&Only Resorts

Company: One&Only Resorts

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One&Only Resorts

Industry: Hospitality

Posted: Sep 8, 2025

Deadline: Not specified

Job Type: Full Time

Qualification: Bachelors

Experience: 4 – 5 years

Location: Western Cape

City: Cape Town

Field: Human Resources / HR

Job Summary

  • To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.

Key Duties and Responsibilities

  • Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
  • Maintain a high level of personal service with all colleagues and suppliers of the business.
  • Counsel employees objectively and impartially on employment issues and personal issues where required.
  • Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
  • Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
  • Monitor and administer the Human Resources / Payroll software.
  • Oversee the co-ordination and administration of employee performance reviews.
  • Co-ordinate the annual salary increase and bonus process.
  • Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
  • Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort’s vision, mission and guiding principles.
  • Implement corporate driven Human Resources initiatives.
  • Implement and ensure on-going effectiveness of communication within the business.
  • To manage and implement the policies and procedures required to ensure the business operates smoothly.
  • To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
  • Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
  • Bring to management’s attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
  • Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
  • To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
  • To provide an internal consultancy service to management on all employee relations matters.

FINANCIAL:

  • Control the Human Resources budget ensuring that costs do not exceed budget.
  • Sign off monthly payroll.
  • Ensure departmental compliance with head count levels and operational requirements.
  • Participate in financial review meetings.as required
  • Ensure energy and costs saving measures for the department are implemented and evaluated.

HEALTH AND SAFETY:

  • Ensure that Resort and statutory health and safety standards are maintained at all times.
  • Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.

TRAINING AND DEVELOPMENT:

  • In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
  • In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
  • Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.

COMMUNICATION

  • Ensure the constant flow of information through all areas.
  • To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
  • To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.

GENERAL

  • To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
  • To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
  • Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
  • To ensure disciplinary action is followed out within the guidelines of the South African labour law.
  • Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
  • To be fully conversant with the companies policies and procedures.
  • To attend any meetings and training sessions as defined by management.
  • To complete any reasonable request from Management.
  • Attend the CCMA in representation of the Resort.

Skills, Experience & Educational Requirements

Must have:

  • Tertiary qualification in Human Resources Management or related
  • 4 – 5 years’ experience within a similar role
  • Experience in administering Sage VIP and TrackTeck
  • Desirable/ Beneficial
  • Experience in SAP Success Factors
  • Transformational/ Culture Management

Click here to apply

  • To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.
  • n

    nn

    Key Duties and Responsibilities

    nn

      nt

    • Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
    • nt

    • Maintain a high level of personal service with all colleagues and suppliers of the business.
    • nt

    • Counsel employees objectively and impartially on employment issues and personal issues where required.
    • nt

    • Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
    • nt

    • Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
    • nt

    • Monitor and administer the Human Resources / Payroll software.
    • nt

    • Oversee the co-ordination and administration of employee performance reviews.
    • nt

    • Co-ordinate the annual salary increase and bonus process.
    • nt

    • Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
    • nt

    • Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort’s vision, mission and guiding principles.
    • nt

    • Implement corporate driven Human Resources initiatives.
    • nt

    • Implement and ensure on-going effectiveness of communication within the business.
    • nt

    • To manage and implement the policies and procedures required to ensure the business operates smoothly.
    • nt

    • To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
    • nt

    • Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
    • nt

    • Bring to management’s attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
    • nt

    • Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
    • nt

    • To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
    • nt

    • To provide an internal consultancy service to management on all employee relations matters.
    • n

    nn

    FINANCIAL:

    nn

      nt

    • Control the Human Resources budget ensuring that costs do not exceed budget.
    • nt

    • Sign off monthly payroll.
    • nt

    • Ensure departmental compliance with head count levels and operational requirements.
    • nt

    • Participate in financial review meetings.as required
    • nt

    • Ensure energy and costs saving measures for the department are implemented and evaluated.
    • n

    nn

    HEALTH AND SAFETY:

    nn

      nt

    • Ensure that Resort and statutory health and safety standards are maintained at all times.
    • nt

    • Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.
    • n

    nn

    TRAINING AND DEVELOPMENT:

    nn

      nt

    • In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
    • nt

    • In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
    • nt

    • Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
    • n

    nn

    COMMUNICATION

    nn

      nt

    • Ensure the constant flow of information through all areas.
    • nt

    • To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
    • nt

    • To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.
    • n

    nn

    GENERAL

    nn

      nt

    • To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
    • nt

    • To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
    • nt

    • Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
    • nt

    • To ensure disciplinary action is followed out within the guidelines of the South African labour law.
    • nt

    • Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
    • nt

    • To be fully conversant with the companies policies and procedures.
    • nt

    • To attend any meetings and training sessions as defined by management.
    • nt

    • To complete any reasonable request from Management.
    • nt

    • Attend the CCMA in representation of the Resort.
    • n

    nn

    Skills, Experience & Educational Requirements

    nn

    Must have:

    nn

      nt

    • Tertiary qualification in Human Resources Management or related
    • nt

    • 4 – 5 years’ experience within a similar role
    • nt

    • Experience in administering Sage VIP and TrackTeck
    • nt

    • Desirable/ Beneficial
    • nt

    • Experience in SAP Success Factors
    • nt

    • Transformational/ Culture Management
    • n

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