HR Consultant (Cape Town) at Sun International

Job Purpose

• The HR Consultant will be responsible for the implementation of all HR processes, projects and activities throughout the life cycle of the employee at a business unit level; ensuring sound advice and the seamless and consistent delivery of the services to line management and employees in line with company procedures and compliance standards.
• This will include the delivery and updating of the HR Information Management System and data integrity;  recruitment and selection processes; governance, project and change management & reporting; the implementation of employee relations practices; consultation and advice to line on people management policies and practices; talent and learning practices for the unit; as well as performance consulting, in line with legislation and Sun International standards.

Key Performance Areas

Delivery of HR Operational Services

• Understand and implement the people strategy to support business operations
• Partners with management to understand performance, productivity and other people challenges; be able to diagnose the issue and provide solutions to improve people practices across the business
• Facilitate all recruitment, selection and assessment processes; including advertising, interviewing, reference checking, vetting; appointments  
• Facilitate the relocation and onboarding of employees onto the complex; ensuring employees experience an onboarding and employment experience in line with Sun International’s EVP and brand
• Be able to explain payroll and benefits queries and disputes
• Work with management to understand and troubleshoot queries and employee relations issues being experienced within the operations – including the facilitation of the grievance and disciplinary processes
• Proactively engage with all stakeholder to “feel the pulse” of the Business unit and actively communicate with operational teams on changes and challenges taking place; ensuring resolution
• Work with management and staff to implement the Sun Way Culture and Sun values
• Work with management and staff to facilitate and improve employee engagement projects

HR Data Integrity & Reporting

• Capture changes in the HR System in line with operational changes and changes to employee’s personal information and employment
• Facilitate the flow of paperwork to support these changes, ensuring that all stakeholders (e.g. payroll) are informed timeously

Update personnel files 

• Update the data integrity in the HR system ensuring that it is complete and accurate
• Prepare audit documentation in line with policy and procedure and implement any remedial action plans
• Leave liabilities and sick leave balances are tracked and addressed with relevant HODs
• Compile and monitor reports on all people processes and analytics for the business
• Compile relevant reporting for the unit; and track Employment equity and skills development statistics for the business unit

Performance Consulting

• Facilitate the performance management process, and assist operators with any challenges or concerns they may have from a process perspective
• Tracks and analyses performance results across the business operations to identify individual opportunities and performance gaps. 
• Where trends are identified conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the root cause of the issue.
• Make recommendations to improve performance 
• In collaboration with the COE, facilitate learning solutions relevant to identified gaps
• Be a change agent and communicate on change plans within area of responsibility.
• Participate and assist operators with the implementation talent and career processes 
• Implement transformation plans and initiatives for the business unit in line with targets and policy

HR Governance

• Understand and execute against the standard operating procedures for HR Processes
• Be the custodian of HR processes when interacting with operations and an advisor with regards the processes and tools
• Monitor compliance of HR Practices in line with labour legislation; BBBEE targets, Gaming Board regulations and policies of Sun International;
• Escalate areas of concern to HR Management in order address and resolve.

HR Project Implementation

• Understand the objectives, measures, benefits and deadline requirements for the completion of HR projects
• Co-ordinate and implement HR projects and deliver work as defined in the project plan and deadlines
• Co-ordinate activities for operational areas and communicate on relevant activities with stakeholders in the business operations 
• Provide feedback to HR Management on any challenges, obstacles, successes to implementation
• Monitor delivery and prepare reports on the progress on the implementation plan for areas of responsibility 
• Update electronic files to ensure that all information is appropriately documented 
• Trouble shoot and support the operators by providing relevant information or escalating when required to ensure resolution
• Encourages the integration of organisational values, with the culture and the Employees’ ways of working
• Assist with the scheduling of communication and other events to implement change practices and ready the unit for changes taking place
• Prepare communication as required 
• Provide input around identified risks and recommendations linked to the project

Learning & Development Administration

• Capture and update training events and records in the learning system 
• Capture all skills spend in the system
• Track skills spend and documentation for BBBEE reporting
• Assist in the compilation of skills development data for reporting purposes
• Co-ordinate induction processes to support onboarding
• Co-ordinate and assist in the professional facilitation of compliance programmes when required e.g. RGP
• Co-ordinate logistical arrangements for facilitated learning programs on site
• Co-ordinate and track learnership contracts and documentation for the business unit
• Co-ordinate logistics and prepare filing for audits taking place on site

Stakeholder Engagement

• Be available and respond to daily queries in the areas of HR Policy, recruitment, onboarding, performance management, employee relations and labour legislation
• Initiates and sustains continuous dialogue with the Operational teams on change issues, and partners in exploring options for resolving the issues.  
• Maintain relationships with key HR stakeholders (including management, payroll, Group COE, staff and HR colleagues) through delivery against requirements and deadlines ; 
• Stay informed of HR practices, policies and labour legislation.
• Build trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for operating teams
• Act as a point of contact for learning providers and BBBEE auditors

Requirements

Education

• B. Degree in Human Resources Management

Experience

• Minimum 5 years experience in HR, including 3  years experience as an HR Officer

Skills and Knowledge

Core behavioural competencies

• Planning
• Decision-making
• Evaluating & Developing HR competence
• Results orientation
• Developing relationships
• Service orientation
• Analytical thinking 
• Managing risk
• Motivating others

Technical / proficiency competencies

• Interviewing Skills
• Employee Relations Processes
• Labour legislation
• Functional HR knowledge – including recruitment, learning & development; performance management; talent management; workforce planning
• Change Management
• Remuneration & benefits
• Business Acumen
• Project Management
• Proficiency in MS Office; Peoplesoft
• Communication skills (Verbal and Written)
• Personal Credibility & integrity