Company:
South African Department of Correctional Services
Industry: Government
Deadline: Oct 14, 2025
Job Type: Full Time
Qualification: Bachelors, Higher National Certificate, National Certificate
Experience: 2 – 3 years
Province: Gauteng
City:
Field: Customer Care, ICT / Computer
REQUIREMENTS :
- Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification. (A+, N+) and 2-3 years’ experience in ICT helpdesk and ITIL certification. Computer literate. Valid driver’s licence.
DUTIES :
- Provide first line support. Provide first level telephone support to the end-user community on hardware, software and network-related problems. Liaise with clients and external vendors on logged calls.
- Log calls with external vendors as per service level agreement and track the resolution of the incident. Classify level, priority and nature of incident/problem. Escalate incidents and problems in the help desk system to other support areas.
- Track activities related to the resolution of the incident/problem. Administration of logged calls. Enhance technical analysis in terms of software/hardware trouble-shooting and problem-solving. Provide advice regarding the set-up, configuration and usage of computers.
Method of Application
Submit your CV and Application on Company Website: