Head of Enablement & Fulfilment at The South African Broadcasting Corporation (SABC)

Main purpose of the position

• The purpose of this role is to ensure that all advertising and sponsorship sales are successfully flighted on the appropriate platform, channel or application timeously and in compliance with the commitments made to the Client. The Head: Sales Fulfilment is a senior leadership role within the Sales Division and provides the necessary management, oversight and assurance of the systems, processes, people and governance structures that ensure the effective delivery of commercial airtime, sponsorships, and sales fulfilment across multiple platforms and applications (TV, radio, digital).

Key Accountabilities

• Develop and implement an aligned Sales Fulfilment strategy that delivers the desired commercial outcomes and supports the achievement of the overarching Sales Division’s goals.
• Translate desired commercial outcomes into operational systems and process targets.
• Lead long-term planning for operational enablement, infrastructure upgrades, and digital transformation.
• Provide strategic insights and operational risk assessments to the CCO and other forums
• Champion and improve operational effectiveness across the full value chain of sales support, including bookings, inventory, sponsorships, traffic, material handling, deal fulfilment, and system performance.
• Oversee and optimise business support processes by ensuring sales-related technology platforms are effectively configured, maintained, and efficiently supported.
• Ensure the effective and efficient administration of sales systems, access control, user configuration, and vendor management.
• Ensure that all sales fulfilment systems and processes are aligned with strategic and operational needs as well as security protocols.
• Promote operational continuity and integrity through rigorous system reconciliations, data quality checks, and SOP maintenance.
• Provide leadership in project implementation across the division, including the rollout of new tools, platforms, workflows, and process enhancements that increase speed, quality, and agility.
• Ensure the effective governance of fulfilment and sales operations by maintaining alignment with financial policies & procedures, regulatory, internal control, and audit frameworks.
• Oversee commercial revenue assurance and commission processing by monitoring fulfilment accuracy, deal execution, and compliance with policy and procedural requirements.
• Identify opportunities for continuous improvement by leading cross-functional analysis and embedding automation, analytics, and performance tracking into core processes.
• Implement trading methodologies in line with strategic imperatives
• Provide back-office support to sales teams and operations personnel to enable and unlock sales initiatives.
• Collaborate with Marketing, Operations divisions including Sport, News, Radio and Video Entertainment and other Sales Team members to optimise the commercial contribution of sponsorship and advertising.
• Inform and manage the departmental budget, ensuring alignment with strategic objectives and cost efficiency.
• Lead revenue assurance initiatives including reconciliation, leak detection and reporting.
• Ensure the integrity and timely calculation of sales commission.
• Provide data and operational insights to support business forecasting, strategic and business planning as well as sales negotiations with clients and prospective clients.
• Conduct ongoing risk assessments of the sales fulfilment process and mitigate all risks identified to ensure zero revenue leakage.
• Establish and maintain compliance with relevant internal policies, audit frameworks as well as external regulations (e.g., ICASA).
• Oversee risk management planning for operational disruptions, system failures, and governance gaps.
• Serve as the primary contact for internal and external audits of sales operations and fulfilment.
• Champion and support the implementation and awareness of compliance training across the division.
• Maintain strong collaborative relationships with Legal, Finance, IT, Marketing, VE, Radio, Sports, News, Technology as well as external technology vendors developing and providing systems used by sales fulfilment.
• Ensure open lines of communication across all sales units to support alignment and service delivery.
• Manage relationships and contracts with sales system vendors and technology partners.
• Address and resolve stakeholder queries professionally and efficiently thereby ensuring continuity and operational integrity.
• Lead a high-performing team, instilling a culture of accountability, innovation, and operational excellence.
• Guide the development and execution of Personal Development Plans (PDPs), succession planning, and team capability building.
• Align team objectives with organisational KPIs and foster continuous feedback and coaching.

Qualifications and experience

• NQF7 Degree in Operations Management, Business, IT/Systems, or Management
• Minimum 10 years’ experience in commercial or sales operations with a strong focus on quality assurance, systems and process management
• At least 4 years in a senior managerial capacity leading operational or systems teams
• Background in media, advertising, broadcasting, or technology-enabled service environments
• Demonstrated experience with ERP systems, workflow optimisation, and automation
• Exposure to governance, audit preparation, and cross-functional programme delivery

CLOSING DATE : 30TH OCTOBER,2025