Company:
Collinson
Industry: Travel and Tours
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Western Cape
Province: Cape Town
Field: Customer Care
About the Role:
- We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.
- This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.
What You’ll Do:
- Help German-speaking customers with claims and policy questions via phone and email
- Guide customers through the claims process in a clear, supportive way
- Handle queries and service requests with professionalism
- Learn to identify and escalate potential fraud
- Provide care and support to vulnerable customers
- Work with your team to deliver great service and meet performance goals
What You Need:
- Fluent German and English – written and spoken (this is essential)
- Great communication skills and a friendly, helpful attitude
- Willingness to learn – no prior insurance experience needed
- Comfortable using a computer and learning new systems
We Provide:
- Full training – no claims experience required
- A supportive team and structured onboarding
- Career development opportunities
- Competitive salary and benefit
