Fraud Manager at Hire Resolve

Company:

Hire Resolve

Hire Resolve

Industry: Consulting

Deadline: Not specified

Job Type: Full Time

Qualification: Bachelors

Experience: 5 years

Province: Gauteng

City: Johannesburg

Field: Law / Legal

Job Description

  • The Fraud Manager will oversee all fraud prevention, detection, and investigation efforts across a leading fintech company’s operations in South Africa. The role ensures fraud risk management is fully embedded, from policy development to investigations, disciplinary actions, and stakeholder engagement, while leading a team of investigators and analysts

Responsibilities

  • Develop and maintain fraud prevention policies and processes.
  • Lead fraud detection, risk identification, and investigative processes.
  • Manage fraud-related KPIs, budgets, and team objectives.
  • Use data-driven analytics for fraud detection, prevention, and reporting.
  • Oversee fraud investigations, reporting, and collaboration with Legal, Internal Audit, and law enforcement.
  • Build fraud awareness across the company via training programs.
  • Handle insurance claims related to fraud incidents.
  • Recommend improvements to anti-fraud controls and systems.

People Management (50% KPI weight)

  • Lead and manage investigators and data analysts.
  • Oversee risk identification and fraud mitigation strategies.
  • Collaborate with sales, customer service, and product teams to reduce fraud risk.
  • Manage stakeholder communication on fraud matters.

Requirements

  • Bachelor’s degree in Criminology or a related field.
  • Certification such as Certified Fraud Examiner (CFE).
  • 5+ years in fraud risk prevention and detection.
  • Proven background in Banking, Financial Services Providers (FSP), and/or Fintech industries.
  • 5+ years leading fraud investigations (fraud management, analytics, forensic investigations, internal audit, or criminal justice).
  • Experience working with law enforcement agencies as a detective is an advantage.
  • Strong analytical and data-driven decision-making ability.
  • Proficiency in Excel, Word, PowerPoint, SharePoint, and data visualization tools.
  • Excellent communication and stakeholder management skills.
  • Knowledge of fraud indicators, country criminal justice systems, and fraud detection technologies.
  • Strong leadership skills with proven experience managing both field and analytical teams.
  • Proficiency in English (additional languages advantageous

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