Food & Beverage Manager – Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria at Marriott International

Job Summary:

• The Food and Beverage Manager is responsible for overseeing all F&B operations within the hotel, ensuring the highest standards of service, quality, and guest satisfaction. This role involves strategic planning, team leadership, cost control, and maintaining compliance with health and safety regulations.

Key Responsibilities:
Operational Management:

• Oversee daily operations of all F&B outlets (restaurant, bar, room service, banquets, etc.).
• Ensure consistent delivery of exceptional guest service.
• Monitor and maintain quality standards in food preparation and presentation.

Financial Management:

• Develop and manage departmental budgets.
• Monitor food and beverage costs, labor costs, and profitability.
• Implement cost control measures and inventory management.

Team Leadership:

• Recruit, train, and supervise F&B staff.
• Conduct performance evaluations and provide coaching.
• Foster a positive and productive work environment.

Guest Experience:

• Handle guest complaints and feedback professionally.
• Ensure guest satisfaction through personalized service and attention to detail.

Compliance & Safety:

• Ensure compliance with health, safety, and hygiene regulations.
• Maintain proper licensing and certifications for food and alcohol service.

Strategic Planning:

• Develop and implement F&B strategies aligned with hotel goals.
• Plan and execute promotional events and seasonal menus.
• Collaborate with chefs and marketing teams to enhance offerings.

Qualifications:

• Diploma or degree in Hospitality Management or related field.
• Minimum 3–5 years of experience in a similar role within a hotel or resort.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of food and beverage trends and operations.
• Proficiency in F&B management systems (e.g., Micros, POS systems).
• Budgeting and financial acumen.

Key Competencies:

• Guest-focused mindset
• Strong organizational and multitasking abilities
• Attention to detail
• Problem-solving and decision-making skills
• Ability to work under pressure and in a fast-paced environment