Enhanced Due Diligence Analyst (Spanish) at DigiOutsource

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• The main focus of the role is supporting our Anti Money Laundering activities, in particular to ensure we are able to identify and understand a customer’s source of wealth (SOW) and source of funds (SOF), and from that make a decision on their ongoing activity in line with regulations.

What you’ll be doing

As part of your role, your responsibilities will include:

Enhanced Due Diligence (Source of Wealth & Source of Funds) Reviews: 

• Undertake EDD Reviews of customers using open-source material, information and/or documentation provided by the customer, as well as customer data contained within internal systems. 
• Contact customers via phone call and email in line with the communications plan.
• Document everything in the task management system.
• Escalate customers who do not meet affordability and responsible gambling requirements. 
• EDD Analyst to monitor and action Deposit Limit Review Requests, Transaction Monitoring and other triggers to determine whether EDD is required.
• Assist with other adhoc tasks if/ when required.
• Utilising Tableau, Power BI and other systems to assist in conducting your reviews and monitor performance. 
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Spanish first language – strong written and verbal communication skills
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Valid work/residence permit for Cape Town, South Africa
• Minimum of 12 months experience within AML environment 
• Strong understanding of regulations, processes, policies and procedures 

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Intermediate to advanced knowledge of Microsoft products
• Compliance & Responsible Gambling Knowledge