End User Computing Technician – Gauteng: Johannesburg at SITA SOC (Ltd)

Key Responsibility Areas 

• Provide first and second level LAN & desktop support within SLA targets. Install and configure new IT equipment within SLA targets.
• Implementation, customization and maintenance of the remote software deployment.
• Provide support to the enterprise’s local IT and software resources. Provide LAN & desktop advisory services to clients.
• Day to day administrative tasks.  

Qualifications and Experience 

• Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant). 
• Experience: At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals. Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure.