Divisional Manager – All departments at Brights Hardware

Purpose:

• The purpose of this job is to achieve maximum sales profitability, growth and account penetration within an assigned territory or market segment by effectively selling the company’s products and related services, by sourcing new customers, doing follow ups, maintaining and increasing the business sales this includes personally contacting and securing new business accounts and customers in such a manner that achieves good customer service, resulting in achieving customer satisfaction in order to generate sales and promote the business and creating sustainable growth as well as profit margins.

KEY RESPONSIBILITIES:

• Maintain and achieve growth by 10% per month.
• Manage business operations in assigned division to achieve company goals.
• Evaluate division performance and recommend new strategies for performance improvement.
• Resolve business issues and ensure that all escalated issues are closed.
• Address inquiries from customers and team members in a professional manner.
• Identify resources, assign tasks and manage schedules to ensure timely deliveries.
• Assist in employee recruitment, performance evaluation promotion, retention and termination activities.
• Identify skill gaps and provide appropriate training for team members.
• Develop, implement, and enforce best practices and processes (SOP) to ensure operational efficiency.
• Oversee staff adjustments to obtain maximum productivity.
• Recommend cost-reduction initiatives while maintaining quality and productivity.
• Identify areas of improvement and concern and develop action plan.
• Prepare and submit monthly SWOT reports monthly.
• Open and close Retail Store when required.
• Reduce dormant in the division.
• Manage stock efficiently in the department.

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
•  Valid Drivers Liscense
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)

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