Director Tourist Guiding And Regulatory Services Ref NO: 01/DEDECT/ 2025/NW at North West Department of Economic Development, Environment, Conservation and Tourism

REQUIREMENTS:

• Matric (Grade 12) Certificate plus Bachelor’s degree in Tourism Management, related field or equivalent (NQF Level 7). Must have at least minimum of five (5) years’ experience in middle management. A valid driver’s license. Competencies: Proven strategic planning and advance Project Management. Flexibility to work awkward hours and weekends, proven coordination and project management skills. Ability to work with diverse internal and external stakeholders. Advanced computer literacy such as excel and power point. Knowledge: Indepth knowledge in tourism related policies, strategies Extensive knowledge and understanding of the tourism value chain. In-depth knowledge of prescripts and processes applicable within the Public Service like Public Financial Management Act. Good understanding of the Provincial Tourism dynamic.

DUTIES:

• Legislative appointment as Provincial Registrar and all related duties, Provincial Tourism Complaints Officer, Investigate and report on all the complaints and report to National, Represent the Province at the Registrars Forum at National. Management the Directorates Financial and Human Resources, strategic management, project and programme management, the development of systems for the registration of tourist guides across all the districts. Manage compliance with applicable legislative requirements for registration of tourist guides and tourism business. Manage and facilitate the resolution of tourism complaints. Administer the reported tourism complaints in liaison with the Director. Coordinate the implementation of training, capacity building programmes, workshops, seminars for tourist guides and/or tour operators etc. across the province. Coordinate the implementation of enforcement compliance awareness inspections with different stakeholders.