Company:
Lexdan Select
Industry: Consulting
Deadline: Not specified
Job Type: Full Time
Experience: 2 years
Location: Gauteng
Province: Johannesburg
Field: Customer Care
- Lexdan Select is assisting a Financial Services company with their search for a Customer Success Manager, based in the northern suburbs of Johannesburg.
Responsibilities:
- Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.
- Collect feedback from clients through regular check-ins to find what can be improved and discover new opportunities.
- Work with internal teams to quickly and professionally solve client issues.
- Track engagement metrics and prepare reports for management review.
Requirements:
- Completed a tertiary qualification.
- Minimum of 2 years experience in customer service within the Financial Services, or Telecoms industries.
