Company:
eThekwini Municipality
Industry: Government
Deadline: Nov 28, 2025
Job Type: Full Time
Experience: 5 years
Location: KwaZulu-Natal
Province:
Field: Customer Care
Job Purpose
- To coordinate information, both statistical and general knowledge within the Directorate.
- This post reports to DEPUTY HEAD (CUSTOMERS SERVICES)
Key Responsibility Areas
- Undertakes personnel and performance management of Staff.
- Responsible for information coordination and dissemination.
- In conjunction with marketing, facilitate the implementing of corporate branding.
- Undertakes statistical data coordination.
- Facilitate the attendance to complaints and analysis of customer insights and engagement to enhancing customer services.
- Supports project implementation.
- Support and provide input to development of policies and procedures within the Directorate.
Competencies
- Technical Communication
- Conceptual Thinking
- Information Management
- Planning & Organising
- Information Measuring & Monitoring
- Technology Usage
- Programme & Project Management
- Information Products & Reporting
- Investigation of Complaints
- Interpersonal Relationships
- Problem Solving
- Strategic Capability & Leadership
Essential Requirements
- Diploma (NQF Level 6) in Information Management or Knowledge Management or any other related and equivalent qualification.
- Valid motor vehicle driving license.
- 4 Years relevant experience.
- Computer Literacy
Preferred Requirements
- Degree (NQF Level 7) in Information Management or Knowledge Management or any other related and equivalent qualification.
- 5 Years relevant experience.
