Customer Service Representative | MedTech | Cape Town at Salesworx Recruitment (Pty) Ltd

Company: Salesworx Recruitment (Pty) Ltd

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Salesworx Recruitment (Pty) Ltd

Industry: Consulting

Posted: Sep 8, 2025

Deadline: Not specified

Job Type: Full Time

Qualification: Bachelors, Matric

Experience: 3 years

Location: Western Cape

City: Cape Town

Field: Customer Care

Job Description

  • This position will report to the Customer Support Manager.

Area of Responsibility

  • Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours;
  • Liaising with customers telephonically and on email;
  • Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;
  • Releasing back orders, should it be requested;
  • Sending invoices of consignment orders received to the customer and the Sales Consultant;
  • Replace consignment stock used to customer;
  • Action movement of stock when collection/delivery was arranged;
  • Allocating stock for orders;
  • Preparing pro-forma invoices;
  • General administrative duties including regular filing;
  • Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;
  • Following up on collections and delivery requests;
  • Obtaining the necessary approval for credits to be passed;
  • Credits and re invoices to be done on the same day;
  • Booking out kits if required;
  • Assisting with after hours emergency call if required;
  • Removing consignment items invoiced from QWIX;
  • Investigating errors on QWIX transfers done by Sales Consultants;
  • Checking stock availability for Sales Consultants;
  • Applying transfers on QWIX;
  • Generating quotes for Midsouth;
  • Invoicing Government orders and invoice according to tender pricing;
  • Generating ROE list and submitting ROE’s monthly;
  • Removing and Invoicing items from WIP;
  • C6 Replenishment weekly.

Requirements

Qualifications

  • Grade 12 (Matric) is a minimum requirement;
  • A tertiary qualification would be a definite advantage.

Experience required

  • Previous experience in Customer Support of at least 3 years is essential;
  • Experience in a Medical Environment preferable
  • Strong Communication Skills;

Skills and Competencies

  • Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;
  • Proficiency in Syspro;
  • Excellent communication skills (verbal and written) especially in English;
  • Excellent organizational skills;
  • Good telephone skills;
  • Accuracy is essential;
  • Team player;
  • Ability to work under pressure and meet deadlines;
  • People skills;
  • Professionalism;
  • Energetic, focuses and committed to get the job done

Benefits

  • 50% medical aid and provident fund. 

Click here to apply

Job Description

nn

    nt

  • This position will report to the Customer Support Manager.

    • n

nn

Area of Responsibility

nn

    nt

  • Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours;

    • nt

  • Liaising with customers telephonically and on email;

    • nt

  • Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;

    • nt

  • Releasing back orders, should it be requested;

    • nt

  • Sending invoices of consignment orders received to the customer and the Sales Consultant;

    • nt

  • Replace consignment stock used to customer;

    • nt

  • Action movement of stock when collection/delivery was arranged;

    • nt

  • Allocating stock for orders;

    • nt

  • Preparing pro-forma invoices;

    • nt

  • General administrative duties including regular filing;

    • nt

  • Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;

    • nt

  • Following up on collections and delivery requests;

    • nt

  • Obtaining the necessary approval for credits to be passed;

    • nt

  • Credits and re invoices to be done on the same day;

    • nt

  • Booking out kits if required;

    • nt

  • Assisting with after hours emergency call if required;

    • nt

  • Removing consignment items invoiced from QWIX;

    • nt

  • Investigating errors on QWIX transfers done by Sales Consultants;

    • nt

  • Checking stock availability for Sales Consultants;

    • nt

  • Applying transfers on QWIX;

    • nt

  • Generating quotes for Midsouth;

    • nt

  • Invoicing Government orders and invoice according to tender pricing;

    • nt

  • Generating ROE list and submitting ROE’s monthly;

    • nt

  • Removing and Invoicing items from WIP;

    • nt

  • C6 Replenishment weekly.

    • n

nn

Requirements

nn

Qualifications

nn

    nt

  • Grade 12 (Matric) is a minimum requirement;

    • nt

  • A tertiary qualification would be a definite advantage.

    • n

nn

Experience required

nn

    nt

  • Previous experience in Customer Support of at least 3 years is essential;

    • nt

  • Experience in a Medical Environment preferable

    • nt

  • Strong Communication Skills;

    • n

nn

Skills and Competencies

nn

    nt

  • Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;

    • nt

  • Proficiency in Syspro;

    • nt

  • Excellent communication skills (verbal and written) especially in English;

    • nt

  • Excellent organizational skills;

    • nt

  • Good telephone skills;

    • nt

  • Accuracy is essential;

    • nt

  • Team player;

    • nt

  • Ability to work under pressure and meet deadlines;

    • nt

  • People skills;

    • nt

  • Professionalism;

    • nt

  • Energetic, focuses and committed to get the job done

    • n

nn

Benefits

nn

    nt

  • 50% medical aid and provident fund. 

    • n

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