Company:
The South African Breweries (SAB)
Industry: Manufacturing / Production / FMCG
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors, Higher National Certificate, National Certificate
Experience: 2 – 3 years
Province: Gauteng
City: Johannesburg
Field: Customer Care, Sales / Marketing / Retail / Business Development
Key roles and responsibilities:
Order/Sales Responsibilities:
- Drive “Today’s Volume Today” concept -ensure that cross-sell & up-sell opportunities (Task Execution) are capitalized upon as and when they arise and when it is appropriate to do so
- Outbound and Inbound service level management including real-time management
- Compile outbound call lists for volume opportunities including credit deals by pack, segment and credit terms as well as new product development launches
- Pro-active application of SAB trading schemes to drive volume
- Campaign management for brand incentives and new product launches
- Manage the quality of BDA interactions with customers and the quality of outputs
- Accountable for ensuring that the logging of calls by BDA’s takes place and all documented call processes are adhered to.
Query Handling Responsibilities:
- Resolve escalated queries or complaints through standard processes
- Resolve customer CXC complaints timeously
- Accountable for keeping customers up to date and owning resolution of escalated issues within the limits of the systems and tools provided
General Responsibilities:
- Set and deliver quality management action plans based on business strategy & opportunity, for the Business Development Agents (BDA)
- Stay up to date on best practice business processes
- Keep abreast of all product developments and new product releases
- Internal Business and Management Accountabilities
- Provide feedback on customer service continuous improvement initiatives
- Manage the activities required for the achievement of Sales volume, Task execution including effectiveness and Market Share target
- Implement national/regional promotions/campaigns according to the sales & marketing plan
- Manage administration and reports as required
- Accountable for the achievement of targets set at a team level
People Management:
- Lead a team of BDAs in accordance with PDP
- Conduct regular performance feedback sessions with the team & individuals, including the use of KPI’s & recorded calls to provide constructive skills development sessions
- Accountable for the adherence of subordinates to business processes (including systems and manual processes)
- Responsible for mentoring and coaching the BDAs
Minimum Requirements:
- 3 Year Business Degree / Diploma
- 2 to 3 years’ experience as a team Leader / Manager in Sales/Marketing in a FMCG environment is advantageous
- Computer literacy essential (MS Office)
- SAP and/or Bees experience advantageous
- General understanding of reporting procedures
- IR experience (advantageous)
- Knowledge of SAB products, policies and procedures would be an added
Method of Application
Submit your CV and Application on Company Website: