Customer Relations Manager at Servest SA

Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.

Minimum Requirements    

• Matric
• Diploma in business management or equivalent
• Minimum of 5 years’ relevant experience in customer relationship management in Contract Cleaning or related service industry
• At least 2 years managing a team of customer relationship managers
• Strong business acumen (numerically strong)
• Good project management Skills
• Own Vehicle and valid driver’s licence
• Display exceptionally high service and quality standards
• An innovative approach to problem-solving and strong analytical skills
• Advanced Microsoft skills must be competent in Microsoft Word, Excel, PowerPoint and Outlook

Duties & Responsibilities    

• Manage Top 20 existing customers relationships within SLA
• Timeously attend to notifications of termination and make every effort to retain the customer
• Work with Sales on re-bidding on existing customers to retain
• Negotiating and implementing price increases for top 20 customers nationally
• Analyse profitability of key customers and manage those relationships within the SLA
• Debtors management of top 20 customers, together with the Regional Manager engage with customer to resolve account queries
• Identify and work with Sales to develop all sales opportunities in existing customer base
• Cross BU engagement and collaboration within the Servest eco system
• Build and manage a team of Customer Relationship consultants to deliver the retention strategy through them
• Team skills development and support

Deadline:21st November,2025