Company: Absa Group Limited (Absa)
Industry: Banking / Financial Services
Deadline: Sep 30, 2025
Qualification: Bachelors
Experience:
Location: Gauteng
City: Johannesburg
Field: Customer Care, Graduate JobsÂ
Job Title: Customer Design Graduate
Job Summary
- A successful Design Graduates is a self-starter that has a passion for solving problems and creating solutions for customers. They have growth mindset and a willingness to learn. They work well within a team and are able to manage their own time and work deliverables effectively.
- You are required to submit a cover letter addressing these questions:
- Telling us about yourself, including where you based and
- Why you’re interested in design as a career.
Job Description
Job Description
Design Graduates will be exposed and developed to:
- Follow an approach defined by the team
- Conduct research (primary and secondary) to understand users pains, gains and needs
- Execute on design work based on steer from design project leads
- Adapt designs based on feedback from customers and team leads
- Present design work back to business stakeholders with the support of design project leads
- Be an advocate and representative of the design thinking methodologies and practices.
- Create final production ready designs
- Create creative and innovative design solutions to create a world-class customer experience
- Contribute to the design within the project
- Apply design thinking and best practice standards in developing design with the support of senior designers
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience
- Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
- Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
Field of study
- Has NQF level 7 or higher or is busy studying and plan to obtain this by end of 2024
Location:
- Primary location is Johannesburg and successful Graduates will be required to attend sessions in Johannesburg on a regular
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 26, 2025
