CRM Technology Manager at Apex Group

Job Summary: 

• The CRM Technology Manager will be responsible for overseeing the implementation, management, and optimisation of Salesforce and related technology solutions.
• This role requires a strategic leader with a deep understanding of Salesforce functionalities and the ability to drive efficiency and effectiveness across the organization.

Key Responsibilities:

• Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce EcoSystem (Including Xactly/Pardot) ensuring they meet the organisation’s needs.
• Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.
• Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.
• Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.
• Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.
• Compliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy.
• Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce.

Qualifications:

• Experience: Proven experience in managing Salesforce systems and associated plaforms including implementation and optimisation.
• Leadership: Strong leadership skills with experience in managing and developing a team.
• Technical Skills: Proficiency in Salesforce and related technologies.
• Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.
• Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Education: Bachelor’s degree in Human Resources, Information Technology, or a related field. Salesforce certification is a plus.

About You:

• You have a deep understanding of Salesforce processes and how they can be optimised
• You are a strategic thinker with the ability to translate business needs into effective Salesforce configuration.
• You are passionate about leveraging technology to drive efficiency and improve employee experiences.
• You are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best.
• Strong knowledge of Salesforce. Having led or been part of an implementation of Salesforce and managed the system once live is a must.
• Experience with Integrations, Reporting, Projects and Security is a must.
• Experience with reviewing system configuration before moving changes to production.
• Able to manage and prioritise the work of a team across multiple systems.
• Experienced in Salesforce transformation projects/ programmes where you’re implementing systems and improving processes through process re-engineering.
• Good experience in educating stakeholders regarding Salesforce related processes and how they translate to wider business impacts.
• Able to identify problems, define the root cause, determine the solution and propose the solution.
• Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues.
• Able to map processes, outlining risks and controls.
• Experienced in data analysis, data manipulation and reporting.
• Experience in managing system budgets and exercising cost containment/ cost reduction
• Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail