Company: Value Logistics
Industry: Logistics and Transportation
Deadline: Not specified
Job Type: Full Time
Qualification: Matric
Experience:
Location: Gauteng
City: Germiston
Field: Finance / Accounting / Audit
Job Title: Credit And Returns Supervisor (warehouse)
Purpose of the Job
- Responsible for the returns and credits process, with a strong focus on administration, documentation, and query resolution to ensure accurate and timely processing within the warehouse.
Key Responsibilities
Proof of Delivery
- Process all PODs accurately and timeously
- Investigate and resolve all POD-related queries
Customer and Sales Queries
- Handle customer and sales representative queries regarding returns and credits
- Ensure timely and professional resolution of all POD related queries
Inventory Support
- Assist with resolving inventory discrepancies
- Support general inventory control processes
Stock take
- Actively participate in all stock takes
- Manage and maintain all documentation related to stock takes
Returns and Credits
- Oversee the intake and processing of returned goods
- Update systems and issue credits to customers
- Ensure all cancelled orders are correctly returned to stock
- Review and process driver-reported damages and returns
- Ensure credits are accurate and processed within 24 hours
General Warehouse Administration
- Perform general admin duties related to returns and credit
- Maintain organised records and support audit readiness
Minimum Requirements
- Grade 12 (Matric)
- Proficiency in Microsoft Office Suite
- Experience in running a warehouse independently will be advantageous
Skills Required
- Administrative accuracy: ability to manage high volumes of documentation with minimal error
- Time management: able to prioritize tasks and ensure credits are processed within tight timeframes
- Communication skills: clear verbal and written communication when handling POD and customer queries
- Problem-solving: investigative skills to resolve PODs issues and return discrepancies efficiently
- Inventory control: competence in reconciling stock and assisting in inventory adjustments
- System proficiency: strong skills in warehouse or ERP systems (eg: SAP, Syspro, Sage) for credit processing and stock movements
- Attention to detail: especially important when dealing with documentation and customer credits
- Customer service orientation: a helpful, responsive approach to internal and external queries
