Control Room Manager at Fidelity Services Group

• The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met. Managing People, Processes and systems.

Minimum Requirements:

• Grade 12 / Matric
• Grade B/A Psira registered and accredited.
• A minimum of 5 years’ experience in the Security Industry and as a Control Room Manager.
• Certifications: Relevant certifications in security management, surveillance systems, or related fields can be advantageous.
• Master all Security systems utilized in a Control room environment.
• Security Management Training.
• Computer Literacy in MS Office, CCTV, etc.
• Able to exercise and maintain discipline.
• Strong Leadership skills.
• Must be able to work under pressure and for extended hours as and when required.
• Work independently and within a team.
• Must be reliable and trustworthy.
• Receiving complaints and informing management accordingly.
• Driver’s License and own reliable transport.
• No criminal record or any Pending Cases.
• Must Reside in West Rand Area.

Job Description: (Not totally inclusive)

• Oversee the supervision of security control room operation (Mid-Level).
• Perform daily site coverage and ensure compliance with established protocols.
• Oversee the day-to-day operations of the control room.
• Supervise a team of control room operators, ensuring that they are trained and operating efficiently.
• Ensure compliance with company policies and procedures, as well as all applicable regulations and standards.
• Monitor the performance of the facility, ensuring that it is operating safely and efficiently.
• Manage and maintain the control room equipment and systems, ensuring that they are operating effectively.
• Participate in incident investigations and ensure that appropriate corrective actions are taken.
• Work closely with other departments to ensure that the facility is operating as efficiently as possible.
• Ensure that personnel files are current and competency renewals are timeously booked and attended accordingly.
• Coordinate all administrative functions such as, leave applications, monthly overtime submissions, duty rosters and other queries of Control Room personnel.

Technical Skills

• Alarm Monitoring Platforms: Proficiency in using and managing alarm monitoring systems.
• CCTV Platforms: Extensive knowledge of various CCTV systems, including installation, maintenance, and troubleshooting.
• Hardware Systems: Strong understanding of hardware systems related to surveillance, including cameras, sensors, and recording devices.

Management Skills

• Leadership: Ability to lead and motivate a large team, ensuring high performance and morale.
• Organizational Skills: Excellent organizational abilities to manage schedules, shifts, and resources efficiently.
• Report Writing: Strong skills in writing detailed and accurate reports, including incident reports and performance evaluations.
• Feedback Skills: Proficiency in providing constructive feedback to staff to improve performance and address issues.
• Shift Management: Willingness and ability to manage and work night shifts, as well as being on standby as needed.

Personal Qualities:

• Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
• Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
• Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
• Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
• Integrity: High level of integrity and professionalism, especially in handling sensitive information.