Contract Manager at Bidvest Prestige

September 8, 2025, 2:16 PM

ROLE PURPOSE

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• To implement and manage a cleaning solution for Clients in accordance with the SLA

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MAIN OUTPUTS

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• Responsible for driving cleaning and hygiene for the Client

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• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)

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• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs

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• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained

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• Assist in the management of projects and provide technical support, where applicable

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• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered

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• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions

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• Provide monthly reports and feedback on continued compliance to the SLA

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• Building strategic relationships both internally and externally

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• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback

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• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure

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• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees

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• Responsible for training, coaching, mentoring & development of subordinate employees

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• Implement cleaner work schedules and evaluate and manage performance

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QUALIFICATIONS AND SKILLS

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The Applicant must meet the following requirements:

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• Property Management, Project Management, Operations Management or related formal qualification

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• Matric (Senior Certificate)

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• Valid SA Drivers License

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• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management

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• Facilities Management, CRM, Property Management

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• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP

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• Knowledge of OHS Act, ISO 9001 Quality Management

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FUNDAMENTAL COMPETENCIES

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• Initiative/Proactivity

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• Deadline Driven & Highly Motivated

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• Stress Tolerant

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• Excellent Written Communication

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• Solid Supervisory Skills

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• Subordinates Capacity Building

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• Customer Focus

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• Negotiation Skills

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• Analytical Skills

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• Planning/Scheduling/Objective Setting

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• Teamwork & Partnering

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• Relationship Building

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• Interactive Reasoning

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• Excellent Oral Communication

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