Company:
eThekwini Municipality
Industry: Government
Deadline: Not specified
Job Type: Full Time
Qualification: Matric
Experience: 3 years
Province: KwaZulu-Natal
City:
Field: Customer Care
Key Responsibility Areas
- Ensures that the customer is given accurate information and is satisfied with the service provided.
- Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity.
- Undertakes the screening of all no water complaints.
- Updates the consumer and accounts details on the Billing system with regard to terminations and transfers.
- Authorises reconnection of water services on receipt of full payment.
- Follows up on electronic payments to banks and third party agencies.
- Follows up on queries referred to meter shop, meter audit division.
- Undertakes the adjustments of accounts.
Essential Requirements
- Grade 12 (NQF Level 4) or equivalent.
- 2 Years relevant experience.
Preferred Requirements
- Grade 12 (NQF Level 4) or equivalent and an Administrative certificate.
- 3 Years relevant experience.
