Company:
Capitec Bank
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors, Matric
Experience: 3 – 5 years
Province: Gauteng
City: Johannesburg
Field: Project Management
Purpose Statement
- To champion quality and operational excellence by leveraging technology, automation, and insights. This role identifies improvement opportunities, collaborates with stakeholders to implement change, and continuously monitors impact—ensuring that processes, systems, and service delivery evolve to meet business needs in a fast-paced, high-performance environment.
Experience
Min:
- 3-5yrs experience as a quality analyst / quality assurance in a client service environment.
- Experience of collaboration across multiple and diverse teams.
- Project and change management experience
Ideal:
- Amazon connect, Sales Force and Speech analytics experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor’s Degree in Business Engineering or Business Administration
- A relevant tertiary qualification in Quality Management
Knowledge
Min:
- Deep and broad knowledge of the business area and specific domain, function or department.
- Quality management systems, tools and methodologies
- Data analysis and interpretation
- Fundamentals of behaviour change
- Change management methods, practices and tools
- Understanding of requirements, specifications and technical design
- Project management methodology
Skills
- Analytical Skills
- Attention to Detail
- Change Management Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
Method of Application
Submit your CV and Application on Company Website:
