Consultant Ombudsman Complaints at Absa Group Limited (Absa)

Job Summary

• 3-5 years exp from a Financial Banking background, Short Term Insurance, LLB essential. To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.

Job Description

• Complaints resolution: Act as the point of entry for the escalation of all Ombudsman complaints related to Generic BU products and services.
• Liaison and relationship building: Establish and maintain relationships with the relevant Ombudsman Office, to ensure that issues identified by them are addressed and to maintain the perception that ABSA is a fair and reputable organisation.
• Administrative functions: Accurately log all complaints on the complaints management system and track as prescribed by the Generic BU complaints policy.
• Also ensure that all complaints are tracked and updated on the relevant Customer Care Program (CCP) system and ensure timeous feedback is provided.
• Meetings attendance: Attend meetings with the relevant role players to discuss progress of complaints and outcomes of the root cause analysis.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 14, 2025