Company:
Santam Insurance
Industry: Insurance
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Gauteng
Province: Johannesburg
Field: Customer Care
What will make you successful in this role?
Key Responsibilities
- Ensuring Quality of work is 95% as required by business standard.
- Sales target set out by business to be achieved in line with the growth strategy.
- Consistent achievement of agreed productivity.
- Ensuring Customer satisfaction, a positive client experience in line with organisational targets.
- Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
- Ensuring client service level agreements are met and exceeded.
- Excellent time management.
- Ensuring good relationships are maintained with our internal and external stakeholders.
Qualifications and Experience
- Matric certific
