Company:
Hollard Insurance
Industry: Insurance
Deadline: Not specified
Job Type: Contract
Qualification: Matric
Experience: 2 years
Location: Gauteng
City:
Field: Insurance
Job Advert Summary
- Hello… an exciting new opportunity has just become available in our Insure, Personal Lines Operations area. We are looking to recruit a Claims Consultant (6 months fixed term contract)
Role Objectives:
- The Claims Consultant role will be to assist clients with their claims, handle claims administration functions and ensuring client expectations are met.
Key Responsibilities:
- Inbound and Outbound Call centre
- Assisting with claims administration functions, i.e. from registration to finalization.
- Managing client expectations and obtaining information
- Ensuring clear instructions are issued to all stakeholders
- Delivering a seamless service to clients
- Target driven and ability to work within a team
- Resolving complaints within prescribed time 2 hours
- Focus on first call resolution as far as possible.
- Other duties as assigned from time to time.
- Handling claims within the claim’s framework
- Attending and settling claims within mandate
Required Knowledge and Experience
- Good communication skills
- Minimuim 2 years claim experience in short term insurance
- Understanding of the Premier Product
- Computer skills
- Product knowledge on personal lines insurance advantageous
Educational Requirements
- Matric
- Qualification Short Term Insurance (150 credits)