Claims Consultant (6 Months Fixed Term Contract) at Hollard Insurance

Company:

Hollard Insurance

Hollard Insurance

Industry: Insurance

Deadline: Not specified

Job Type: Contract

Qualification: Matric

Experience: 2 years

Location: Gauteng

City:

Field: Insurance

Job Advert Summary    

  • Hello… an exciting new opportunity has just become available in our Insure, Personal Lines Operations area.  We are looking to recruit a Claims Consultant (6 months fixed term contract)

Role Objectives:

  • The Claims Consultant role will be to assist clients with their claims, handle claims administration functions and ensuring client expectations are met.

Key Responsibilities:

  • Inbound and Outbound Call centre
  • Assisting with claims administration functions, i.e. from registration to finalization.
  • Managing client expectations and obtaining information
  • Ensuring clear instructions are issued to all stakeholders
  • Delivering a seamless service to clients
  • Target driven and ability to work within a team
  • Resolving complaints within prescribed time 2 hours
  • Focus on first call resolution as far as possible.
  • Other duties as assigned from time to time.
  • Handling claims within the claim’s framework
  • Attending and settling claims within mandate

Required Knowledge and Experience    

  • Good communication skills
  • Minimuim 2 years claim experience in short term insurance
  • Understanding of the Premier Product
  • Computer skills
  • Product knowledge on personal lines insurance advantageous

Educational Requirements    

  • Matric
  • Qualification Short Term Insurance (150 credits)
     

Group Head Risk & Resilience at Hollard Insurance

Manager in Training-Penford – Eastern Cape at Pick n Pay Stores Limited