Company:
Badger Holdings (Pty) Ltd
Industry: Insurance
Deadline: Not specified
Job Type: Full Time
Qualification: Matric
Experience:
Location: Western Cape
City: George
Field: Customer Care
Key Responsibilities
Team Support & Coordination.
- Assist with daily call center operations, scheduling, and shift management.
- Ensure compliance with leave and payroll procedures.
- Act as the first point of contact for agent queries and basic escalations.
- Lead onboarding and training for new agents.
- Support team culture and engagement initiatives.
Reporting & Performance Tracking
- Compile and maintain performance reports (daily, weekly, monthly).
- Monitor KPIs and highlight performance trends.
- Track campaign progress and customer feedback.
Process & System Support
- Ensure compliance with company policies and procedures.
- Support workflow improvements and documentation.
- Coordinate training schedules with relevant teams.
Customer-Centric Collaboration
- Monitor service standards and identify gaps.
- Provide support during peak periods and special campaigns.
- Liaise with QA and technical teams to resolve service issues.
General Duties
- Coordinate staff transport logistics and service provider engagement.
- Perform other duties as required to support team success.
Requirements
The Requirements
- Matric / National Senior Certificate.
- Strong understanding of lead generation software and policy databases.
- Proven experience in a similar role and environment.
- Proven success in achieving sales targets and conversion rates.
- Excellent communication and relationship-building skills.
- Analytical mindset with strong problem-solving abilities.
- Solid grasp of customer service principles.
- Willing and able to work the hours stipulated in the description of this advert.
