Business Relationship Manager (Hybrid) – (KZN or JHB) at Datafin Recruitment

ENVIRONMENT:

• Our client, a pioneering tech-driven software company revolutionizing how retailers manage service, repair operations, and customer communication, is seeking a Business Relationship Manager to join their dynamic Growth Team.
• This role is all about building lasting partnerships, owning the full client lifecycle from engaging demos and deal closures to long-term account growth and opportunity expansion.
• Around 80% of your focus will be on strategic account management and account-based selling, while the remaining 20% will involve new business development to support continued global expansion.
• You’ll work closely with a team of Sales Development Representatives (SDRs) who handle lead qualification and demo scheduling, allowing you to focus on consultative selling and driving results.
• As the company operates across multiple time zones, flexibility to work shifts aligned with regions such as the U.S. or Australia/New Zealand is essential.

DUTIES:

• Deliver engaging demos and presentations tailored to client needs, and close deals.
• Manage and grow client accounts post-sale by building trusted relationships and uncovering new opportunities.
• Drive account-based selling to achieve and exceed revenue targets.
• Work closely with SDRs to convert qualified leads into successful business.
• Pursue targeted new business opportunities (approx. 20% of the role).
• Collaborate with internal teams (marketing, customer excellence, product) to ensure client satisfaction and retention.
• Maintain accurate sales pipeline records and provide regular reporting.
• Stay up to date on product developments and industry trends.

REQUIREMENTS:

• Proven experience in account management, sales, or business development (SaaS/software background a plus).
• Strong consultative sales skills with the ability to align solutions to client needs.
• Results-driven, with the confidence to close deals and the curiosity to uncover opportunities.  
• Tech-savvy and eager to learn about their evolving product and market.
• Able to work flexible shifts when needed, including early mornings (from 4 a.m.) or evenings (ending around 10 p.m.) depending on client regions.

ATTRIBUTES:

• Excellent communication, negotiation, and presentation skills.  
• Highly self-motivated, organized, and effective in a remote work environment