Business Process Engineer at Capitec Bank

About The Role

• To support the vision and strategy and enhance the capability of a Business Unit through the development and implementation of innovative business processes and models. 
• To identify process improvement opportunities that will enhance the functioning of the Business Unit in line with its strategic objectives and regulatory requirements and ensure the business benefit is achieved through measurement of success. 

Experience

• Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
• Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements.
• Experience in Six Sigma, Lean, TOC, Business Improvement, Agile
• Strong critical thinking, data-driven decision-making, and feedback skills.
• Ability to work cross-functionally and influence without direct authority.
• Experience with process mapping, service blueprints, and implementation planning.
• Comfortable driving both strategic and delivery-focused initiatives.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Engineering – General

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Engineering – General or Information Technology

Knowledge
Minimum:

• Own and enhance product roadmaps for notice deposit, fixed-term, main, and access-anytime accounts.
• Collaborate across business units (legal, marketing, client care, delivery teams) to ensure seamless product experiences and operational excellence.
• Lead process mapping, service blueprinting, and implementation roadmaps.
• Monitor product health, identify friction points, and drive data-driven improvements.
• Guide and direct paired business analysts, ensuring clear requirements and effective delivery.
• Support post-implementation by overseeing outcomes, addressing operational issues, and facilitating necessary changes or training.                                          

Skills

• Communications Skills
• Analytical Skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Facilitation Skills
• Negotiation skills
• Conditions of Employment
• A valid driver’s license and own vehicle is required
• Contactable via own mobile phone
• Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
• Clear criminal and credit record

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