Company:
Sanlam Group
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Experience: 1 – 2 years
Location: Free State
Province: Bloemfontein
Field: Customer Care
What will you do?
- To contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
- Responsible for management of branch reception and client support.
- Responsible for general branch administration.
What will make you successful in this role?
- Client service principles.
- Knowledge on the Insurance landscape and / or products would be advantageous.
- Knowledge of office management systems.
Qualifications and Experience
- Matric
- 1 – 2 years’ experience in an office coordination / clerical / administrative capacity.
- Experience within insurance branches would be an advantage.
- Client facing experience in a service environment would be advantageous
Skills and Competencies
- Proficient in Microsoft office (especially in Outlook and other office management systems)
- Strong communicator (verbally and in writing)
- Strong customer service orientation
- Conflict management skills would be advantageous (dealing with difficult clients)
- Typing skills essential
- Organising skills
- Adaptable and open to learning
Why Join Us:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for career advancement within a growing organization.
- A supportive and collaborative work environment.
- Ongoing training and development programs.
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