Benefits Specialist – Death Claims at The Shoprite Group of Companies

Purpose of the Job

• The purpose of the Benefits Specialist (Death Claims) is to provide accurate and timeous administrative support for death claim processes within the Benefits function.
• The role ensures all documentation, checks, and stakeholder engagements are completed efficiently to conclude death claims across various funds in the Group.
• This includes investigating claims, liaising with beneficiaries and fund administrators, and ensuring compliance with legislative and organisational requirements.

Job Objectives

Employee-Centric Delivery:

• Administer and process death claims accurately and within agreed timelines.
• Liaise with beneficiaries, fund administrators, and internal stakeholders to gather required documentation and resolve queries.
• Ensure compliance with benefits policies, procedures, and legislative requirements.
• Maintain accurate records and filing systems for auditing and reference purposes.
• Capture and update claim information on relevant systems and maintain databases.

People (Self, Team & Organisational):

• Collaborate with the Benefits team to deliver efficient death claim services.
• Participate in team activities that foster an employee-centric and wellness culture.
• Support open communication and knowledge sharing within the team.

Financial, Reporting & BI:

• Ensure accuracy in data input and reporting related to death claims.
• Compile basic reports and statistics for Benefits team requirements.
• Consolidate cost or data inputs as required for death claim administration.

Governance & Compliance:

• Ensure compliance with labour relations frameworks, POPI Act, and governance standards.
• Identify and mitigate risks related to death claim administration.

Future-Fit:

• Suggest improvements to death claim processes for efficiency and accuracy.
• Participate in projects and initiatives to enhance benefits administration.

Qualifications

• Grade 12, National Senior Certificate – (essential).
• Degree in Administration or equivalent – (beneficial).

Experience

• 2 years in an administrative benefits role with exposure to death claim processes – (essential).
• Experience engaging with beneficiaries and stakeholders during claim investigations – (preferred).

Knowledge and Skills

• FMCG or retail sector experience – (preferred).

Closing Date

• 2025/12/04

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