B2B eCommerce Support Specialist at Shoprite Group of Companies

Job Objectives

• Facilitate onboarding of new B2B clients within the eCommerce ecosystem, ensuring all setup steps are completed accurately and efficiently.
• Provide first-line support for B2B clients experiencing issues with order placement, payment processing, account setup, or service access.
• Monitor and manage digital order flows, ensuring timely processing, escalation of exceptions, and resolution of discrepancies.
• Respond to customer and store queries, ensuring timely and professional resolution.
• Collaborate with internal teams (e.g., IT, logistics, finance, and sales) to resolve client issues and improve service delivery.
• Maintain accurate records of client interactions, support tickets, and resolutions to ensure audit readiness and knowledge sharing.
• Assist clients with integration of their procurement systems (e.g., ERP) with eCommerce services, providing guidance and troubleshooting support.
• Generate regular reports on B2B service usage, order volumes, issue trends, and client feedback to inform continuous improvement.
• Support promotional and campaign activities by ensuring B2B clients have access to relevant products, pricing, and content.
• Ensure compliance with data privacy, cybersecurity, and internal governance policies in all client interactions and data handling.
• Identify opportunities to improve client experience and operational efficiency, recommending enhancements to processes and service features.
• Provide training and guidance to B2B clients on eCommerce service usage and best practices

Qualifications

• Grade 12 qualification – (essential). 
• Diploma in Finance, Accounting, Business Administration, or a related field – (preferred).

Experience

• +2 years of experience in balance sheet reconciliation, demonstrating an understanding of accounting principles and practices – (essential).
• Proven experience with corrections journals and postings to ensure accurate and compliant financial records – (essential).
• Experience working on SAP – (preferred).
• Retail cash reconciliations experience – (preferred).