Assistant Store Manager – Volpes – Pretoria at TFG (The Foschini Group)

Job Description
Key Responsibilities: 

• Support the Store Manager in overseeing daily store operations to ensure smooth running and profitability. 
• Lead by example in driving sales and motivating the team to achieve monthly targets. 
• Monitor customer service standards; ensure every customer is greeted, assisted promptly, and leaves satisfied. 
• Manage stock control by overseeing receiving, replenishment, and accurate stock counts. 
• Identify and report stock losses, variances, or discrepancies and implement corrective actions. 
• Ensure effective merchandising, in line with Volpes’ brand standards and promotional plans. 
• Maintain store appearance and housekeeping to the highest standard. 
• Oversee end-of-day procedures, cash-ups, and all administrative duties including petty cash, reporting, and scheduling. 
• Plan and manage staff rosters, attendance, and leave. 
• Train, coach, and develop staff to enhance individual and team performance. 
• Handle customer queries, complaints, and after-sales service efficiently. 
• Ensure all company policies, procedures, and Health & Safety regulations are followed. 

Experience and Qualifications: 

• Grade 12 (Matric). 
• Minimum 3–5 years of retail experience. 
• At least 2–3 years of management or supervisory experience. 
• Strong background in sales, merchandising, and stock management. 
• IR (Industrial Relations) experience is essential. 
• Tertiary education in Retail or Business Management will be advantageous. 

Skills: 

• Excellent leadership and people management skills. 
• Strong communication and problem-solving abilities. 
• Solid administrative and organizational skills. 
• Merchandising and visual display knowledge. 
• Customer service and sales orientation. 
• Ability to work under pressure and meet deadlines. 
• Computer literacy (Microsoft Office and Outlook).